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For its greater availability and functionality, this website uses cookies to improve and optimise the user experience. Below, CHC ENERGÍA offers users of its site detailed information about what "cookies" are, what type this website uses, how you can disable them in your browser and how to specifically block the installation of third-party cookies, as required by current legislation governing the matter.

What are cookies?

Cookies are files that the website or application that is going to be used installs on your browser or device (smartphone, tablet or connected TV) during your visit through the website or application, its main mission being to store information about your visit. The CHC ENERGÍA website uses cookies to:

  • Ensure that web pages can function properly.
  • Store your preferences, such as font size.
  • Know your browsing experience.
  • Gather anonymous statistical information, such as which sections you visited and how long you spent on our media.

The use of cookies allows us to optimise your navigation, adapting the information and services offered to your interests, to provide you with a better experience whenever you visit. The CHC ENERGÍA website uses cookies to operate, adapt and facilitate user navigation to the maximum.

Cookies are only associated to an anonymous user and their computer/device and do not provide any references that make it possible to know any personal data. You can access your browser settings at any time to modify and/or block the installation of cookies sent by the CHC ENERGÍA website without preventing access to content. However, the performance quality of services may be affected.

From a technical point of view, cookies allow websites to work in a more agile manner, by being tailored to user preferences, for example by storing the language or detecting the access device.

They set levels of protection and security that prevent or hinder cyber attacks against the website or its users and allow media managers to know the statistical data collected to improve the quality and experience of their services.

Cookies are only associated to an anonymous user and their computer/device and do not provide any references that make it possible to know any personal data. You can access your browser settings at any time to modify and/or block the installation of cookies sent by the CHC ENERGÍA website without preventing access to content. However, the performance quality of services may be affected.

From a technical point of view, cookies allow websites to work in a more agile manner, by being tailored to user preferences, for example by storing the language or detecting the access device. They also set levels of protection and security that prevent or hinder cyber attacks against the website or its users and allow media managers to know the statistical data collected to improve the quality and experience of their services.

Types of cookies on the CHC website

  • Session cookies expire when you leave the website or close the browser, i.e. they are active for the duration of your visit to the website and therefore are deleted when you leave it.
  • Permanent cookies expire when the purpose they serve has been met or when they are manually deleted, have a deletion date and are commonly used for the purposes of online purchases, personalisation or registration, to avoid having to constantly enter your password.

Moreover, depending on the entity that manages the equipment and domain from which cookies are sent and treats the data obtained, there are two types: owner's cookies and third party cookies.

  • Owner’s cookies are cookies that are sent to your computer and managed exclusively by CHC ENERGÍA for the better operation of the website. The information we collect is used to improve the quality of our service and the user experience.
  • If you interact with the content on our website, cookies from third parties may also be set (for example, when you click on social network buttons or watch videos hosted on another website), which are those set by a domain other than our website. We can not access the data stored in the cookies of other websites when browsing them.

Browsing through this website means that the following types of cookies may be installed:

1. Performance cookies

This type of cookie remembers your preferences for the tools found in the services, so that you do not have to reconfigure the service every time you visit. For example, in this type are included:

  • Video and audio player volume settings.
  • Video download rates that are compatible with your browser.
  • The objects stored in the "shopping cart" in e-commerce services, such as shops.

2. Registration cookies

Registration cookies are generated once a user has registered or subsequently opened their session and are used to identify them on services with the following objectives:

  • To keep the user identified so that, if they close a service, browser or computer and, at another time or on another day, they try to access this service again, they will still be identified, thus facilitating their browsing without having to identify themselves again. This functionality can be deleted if the user presses the "Log out” function, so that this cookie is deleted and the next time the user enters the service, they will have to log in to be identified.
  • To check if the user is authorised to access certain services, for example, to participate in a contest.

Additionally, some services may use connectors to social networks such as Facebook, Twitter or LinkedIn. When the user registers for a service with social network credentials, it authorises the social network to save a persistent cookie to remember their identity and ensure their access to the services until it expires. The user can delete this cookie and revoke access to services via social networks by updating their preferences in the specific social network.

3. Analytical cookies

Every time a user visits a service, a tool from an external provider (Omniture, Netscope, Comscore and similar) generates an analytical cookie on their computer. This cookie, which is only generated during a visit, will help CHC ENERGÍA to identify visitors anonymously in future visits to the services. The main objectives to be achieved are:

  • To allow the anonymous identification of users browsing through the "cookie" (it identifies browsers and devices, not people) and, therefore, an approximate count of the number of visitors and their trend over time.
  • To anonymously identify the most visited content and, therefore, the most attractive to users.
  • To know whether the user accessing is a new or repeat visitor.

4. Advertising cookies

This type of cookie allows the expansion of information of adverts displayed to each anonymous user in CHC ENERGÍA services, if any. The duration or frequency of display of advertising positions, the interaction with them or browsing patterns and/or user behavior are stored, among others, as they help to shape a profile of advertising interest. In this way, they make it possible to offer advertising related to user interests.

Additionally, CHC ENERGÍA uses Google Analytics, an analytical web service provided by Google Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law, or where said third parties process the information on Google's behalf. Google will not associate your IP address with any other piece of information held by Google. The user can also refuse the processing of data or information by refusing the use of cookies, by selecting the appropriate settings on their browser.

Disabling cookies in the main browsers

You may stop accepting browser cookies, or stop accepting cookies from a particular service. All browsers allow you to change your cookie settings. These settings are normally found in "Options" or "Preferences" in the menu of your browser.

CHC ENERGÍA offers the user guidance on the steps to access the cookie settings menu and, where appropriate, private browsing in each of the main browsers.

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
    For more information, please refer to Microsoft Support or the browser's Help page.
  • Mozilla Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
    For more information, please refer to Mozilla Support or the browser's Help page.
  • Chrome: Settings -> Show Advanced Options -> Privacy -> Content Settings.
    For more information, please refer to Google Support or the browser's Help page..
  • Safari: Preferences -> Security.
    For more information, please refer to Apple Support or browser's Help page.

Internet Explorer:

Safari:

Google: https://support.google.com/chrome/answer/95647?hl=es&hlrm=en

Firefox: http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-?redirectlocale=en-US&redirectslug=Cookies

Android: http://support.google.com/android/?hl=es

Windows Phone: http://www.windowsphone.com/es-ES/how-to/wp7/web/changing-privacy-and-other-browser-settings

BlackBerry: http://docs.blackberry.com/en/smartphone_users/deliverables/18578/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

If you decide to disable cookies, some of the functions of some of the services will be disabled, for example, remaining identified.

Updates and changes in privacy / cookies policy

CHC ENERGÍA can modify their cookies policy in accordance with new legislative or regulatory requirements, or in order to adapt the policy to the instructions issued by the Spanish Data Protection Agency. Therefore, users are recommended to visit regularly.

Any significant changes to this policy is communicated to users, either through the website itself or by e-mail to registered users.

Cookies used on this website

Below is a table with the cookies used on this website:

Cookie Type Duration Purpose Intrusiveness
 
JSESSIONID Technical Session To keep a user session open Level 1
_ga Analysis 2 years Internal measuring with Universal Analytics. Level 2
_gat Analysis 10 minutes Internal measuring with Google Analytics. Level 2
cookiesDisclosureCount Technical 1 day To identify the number of times that the website has been accessed in order not to show the message. Level 2
cookiesDirective Technical 12 months To identify whether the user whether the user does not want the use of cookies message to be displayed again. Level 2
slider-a_carrusel Technical Session Session Saves the last image shown Level 1
Cookie_provincia Technical Persistent Identifies the location Level 2

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